Charlotte Salter

Charlotte Salter


  • 2.06A Medical School

Personal profile


Dr Charlotte Salter is Senior Lecturer in Consultation Skills at Norwich Medical School. As a social gerontologist she specialises in researching areas of health and social care of importance to older people. Since graduating and working for the eminent geriatrician Professor Peter Millard and getting a scholarship to study her masters in gerontology she has always aimed at making a difference to the lives of older people and have striven to do so through both her teaching and research. Charlotte is the principal investigator for a prestigious ESRC Seminar Series on the Sociology of Diagnosis This is a cross university (and continent) collaboration with colleagues in York, Exeter, Oxford, Cambridge and Victoria University of Wellington, New Zealand. She is also Principal Investigator with Dr Yoon Loke on a European Seventh Framework Programme to look at the health literacy needs of older people in Europe

Areas of Expertise

Communication skills training and research in health (esp. pharmacists and medical students); involving patients/users in medical undergraduate training; patient experiences of communication in health care.

Teaching Interests

Charlotte is lead for Year 1 and 2 Consultation Skills teaching and curriculum development and Deputy Lead for Consultation Skills across the whole MBBS. In addition she teaches on sociology of ageing, health literacy and qualitative research methods including writing up qualitative research and qualitative systematic review.

Key Research Interests

  • Health and social care of older people
  • Medicine taking and adherence research in old age
  • Health Literacy and older people
  • Sociology of diagnosis
  • Qualitative research methods
  • Qualitative systematic review
  • Healthcare communication
  • Empathy

As a social gerontologist in a medical school she is ideally placed to continue her work to improve the health and wellbeing of older people and to promote improvements to the quality of life and wellbeing of older people by contributing to knowledge and advances in healthy ageing. She is currently working with older people in the areas of adherence to osteoporosis medicine, health literacy and healthcare communication. She is also researching empathy in the medical consultation. All her work involves users and/or patient and public involvement. She is a member of the Local Support Network for Age & Ageing.

Charlotte is primarily a qualitative researcher although she is particularly keen that mixed methods are used where ever feasible. Charlotte’s expertise includes using discourse analysis, thematic analysis and framework analysis. More recently she has developed her use of qualitative systematic reviews and is writing a book chapter on this topic. 

Research Keywords

Health literacy
Sociology of diagnosis
Inequalities in care of older people
Health and social care of older people
Primary care and old age
Communication in health care
Physical activity, exercise and ageing

Postgraduate Research Student Supervision 

Ageing and the sociology of diagnosis
Ageing and health literacy
Ageing and preventive health care
Communicaiton, health and older people

Key Responsibilities

As Deputy Senior Advisor Charlotte is responsible for: supporting the Lead in recruitment and training personal advisers; overall development of the student advisory service; attending Professionalism Committee; and, representing Norwich Medical School across the Faculty and beyond.

As Deputy Team Lead for Consultation Skills Charlotte’s administrative responsibilities include representing Consultation Skills at Assessment Group, Clinical Methods Group, and Curriculum Development & Design. Charlotte has also sat on Senate.


  • Senior Lecturer Consultation Skills, Norwich Medical School, Faculty of Medicine & Health Sciences. University of East Anglia. May 2006 to July 2013
  • Lecturer Consultation Skills, Norwich Medical School, Faculty of Medicine & Health Sciences. University of East Anglia. May 2006 to August 2013
  • Senior Research Associate 2005 –2006
  • Health & Social Care Planning Officer for Older People 2000 – 2001
  • Freelance Researcher in Gerontology, Norfolk Social Services 2000
  • Research Assistant, Department of Social & Public Policy and Social Work, University of Kent 1997 – 1998
  • Consultancy Work 1993 – 1997
  • Research Officer, Personal Social Services Research Unit, University of Kent 1990 – 1993
  • Home Care Manager, Kent Social Services 1989 – 1990
  • Residential Social Work Assistant, London Borough of Hammersmith & Fulham 1988 – 1989
  • Research Co-ordinator, Geriatric Department, St. George’s Hospital Medical School London 1986 - 1988

Collaborations and top research areas from the last five years

Recent external collaboration on country/territory level. Dive into details by clicking on the dots or