Zoe Jones

Zoe Jones is a Higher Education Learning Developer who has been working alongside students at UEA since 2010. She is part of the Learning Enhancement Team, holding the title of Learning Enhancement Tutor for Widening Participation. 

Zoe began teaching and supporting students in 1996. She taught English in Japan, Brighton and London before coming to work at UEA. 

She holds specialist qualifications in teaching English to Speakers of Other Languages and Adult Literacy. As a British Dyslexia Association accredited FE/HE Specialist Tutor, she is able to work with students with Specific Learning Differences which affect literacy, and has completed specialist training to support students with ADHD and ASC. Completing the taught element of the professional Doctorate in Education has given her an in-depth understanding of research methods and the ethics process at this level. She is a Fellow of the Higher Education Academy. 

Drawing on her personal experience, as well as her professional expertise, Zoe's passion is helping students to develop their understanding of the requirements of studying in Higher Education. She works with students of all backgrounds and disciplines to help them find tailored, effective study  techniques and ways to enhance their academic writing. Her support is delivered through embedded workshops that are part of students' taught programmes, one-to-one tutorials and regular drop-ins held at central locations on campus. The aim is to empower students to engage with their studies with confidence, ensuring they reach their potential, no matter what barriers they will navigate along the way. Her practice has a strong focus on inclusivity and accessibility, designed to foster a sense of belonging and self-efficacy. She values the contribution she is able to make as her team's point of contact for the University of Sanctuary project. 

Zoe has shared insights into her practice by writing for publication and presenting at internal and external conferences. She was delighted to be nominated as Inclusivity Champion at the Students' Union's Transforming Education Awards in 2025.  

• Helping students find study strategies that work for them, taking into account their individual situations and barriers to engaging with their courses. 
• Tailored one-to-one support to help students navigate Higher Education and reach their academic potential. 
•  Successfully supporting students with a range of disabilities, including cognitive and energy impairments. 
• Very experienced in supporting students for whom English is a second or additional language, including those with experience of seeking asylum and navigating adversity to study in the UK. 
• Developing workshops with academic and support colleagues to meet the needs of specific groups of students. 
• Developing and running drop in support that provides welcoming and inclusive spaces for students to seek support in the moment. 
• Creating innovative resources, such as podcast episodes, that help students to understand the Higher Education environment. 
• Inclusive practice to help learners from all backgrounds feel valued and able to engage. 

To find out more, or to discuss an idea, please get in touch: [email protected].