Access to Results: Acceptability of immediate access to test results via a hospital patient portal

Project Details

Description

Aim: To explore the acceptability of immediate access to test results via a hospital patient portal



Objectives:

To explore acceptability of immediate access to test results via the patient portal in a cross-sectional survey.

To explore the barriers and enablers to immediate access to test results in qualitative interviews.

To design an implementation strategy to support roll-out of immediate access to test results.



Patient, public, and other stakeholder involvement

West Suffolk Hospital has an established patient portal user group and a staff portal steering group who will be involved in all aspects of the project from protocol development through to dissemination of the results.



Stage 1: patient survey

Patient portal users at West Suffolk hospital will be invited to complete an online survey on their views of immediate access to test results. Patient characteristics will be collected as well as questions on the perceived benefits and concerns of immediate access to test results. Data will be presented as descriptive statistics.



Stage 2: patient interviews

Survey participants will be invited to take part in individual interviews which expand on the findings of the survey and discuss ideas for an implementation strategy to accompany the immediate release of test results. The findings of the interviews will be synthesised using Framework analysis.



Outputs:

A visual summary of the study findings.

An implementation strategy for use in the subsequent service improvement project, informed by the findings of this research, such as an awareness campaign.

An academic paper on the study findings.

Key findings

A visual summary of the study findings will include an infographic, with supplementary text to summarise the aim, method, results and next steps of the study.

If the findings suggest that patients are interested in immediate release of test-results, we aim to conduct a series of PDSA cycles in outpatient clinics most likely to be affected by the change, such as Gynaecology, Respiratory, Breast, Urology, Colorectal and Upper Gastrointestinal surgeries, and Oncology.

An implementation strategy for use in the subsequent service improvement project, informed by the findings of this research, such as an awareness campaign.

An academic paper on the study findings will be submitted for publication.
AcronymRESULTS
StatusActive
Effective start/end date18/09/2314/06/24