A conceptual framework for eGovernment websites.

AN Abanumy, PJ Mayhew

Research output: Contribution to conferencePaper

Abstract

The Internet revolution raises the necessity of changing the mode of communication between government and citizens. Government is an information provider to citizens and business. Many governments started an e-Government initiative with the aim of presenting new opportunities that improve government information availability by using Information Communication Technology (ICT). The intension was to enhance information delivery to citizens and business as access to government information may enable them to make better informed decisions. The United Nations (2003) identify three factors that provide the foundation for e-Government. These factors are human capital, ICT infrastructure and web presence. Web presence is changing the way of distributing government information to citizens. Web presence allows the users to either seek for specific information or conduct an online transaction. Recent studies have explored the purpose of visiting eGovernment websites in developed countries. Result show the majority of visitors to eGovernment websites are seeking information. Access to government information is essential for civilized societies. It is important for the growth and thriving of any culture. Most governments have issued policies (e. g. Information freedom acts) to protect the citizens' right to access government information. However, with the rapid increase the usage of technologies, the availability of government information and services becomes both simpler and faster. In developing countries, many e-Government action plans emphasise developing channels (e. g. e-Government website) that allow users access to necessary government information and services. Yet in practice, there has been no fundamental change in the progress of e-Government websites in Saudi Arabia and Oman as developing countries in relation to information availability, accessibility and usability (Abanumy et al., 2003). This appear to be global problem, as the Audit offices of New South Wales (2001) found that government agencies were struggling and need more guidance and support to translate the strategy aspirations into action. This paper contributes to the issue of eGovernment websites by developing a conceptual eGovernment website framework to enhance information availability, usability, accessibility and information quality. The framework consists of two components. The first component is a content component and the second is a design components. The content component addresses the issued what should be included in eGovernment websites and the design component addresses the usability, accessibility and information quality of eGovernment website. It concludes by presenting recommendations for improving eGovernment websites.
Original languageEnglish
Publication statusPublished - Mar 2005
Event7th International Conference on General Online Research 2005 - Zurich, Switzerland
Duration: 22 Mar 200523 Mar 2005

Conference

Conference7th International Conference on General Online Research 2005
Abbreviated titleGOR05
Country/TerritorySwitzerland
CityZurich
Period22/03/0523/03/05

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