A study of patient expectations in a Norfolk general practice

Charlotte Kenten, Ann Bowling, Nigel Lambert, Amanda Howe, Gene Rowe

Research output: Contribution to journalArticle

15 Citations (Scopus)
8 Downloads (Pure)


This research has used an innovative exploratory approach to address the expectations of GP patients and has implications for how doctors ought to manage their consultations. These results will be used to inform the development of a quantitative expectations questionnaire so as to develop a validated measure of expectations. Such an instrument has great potential to aid in health care research and practice.
Original languageEnglish
Pages (from-to)273-284
Number of pages12
JournalHealth Expectations
Issue number3
Publication statusPublished - 2010

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