Analysis of barriers to the deployment of health information systems: A stakeholder perspective

Alan Serrano (Lead Author), Javier Garcia-Guzman, Georgios Xydopoulos, Ali Tarhini

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)
18 Downloads (Pure)


This paper argues that the cross-analysis of barriers with stakeholders provides a richer picture than analyzing the barriers on their own, as most of the literature in this area does. To test this hypothesis, we used the data from 33 interviews across 19 different types of stakeholders that were involved in a telemedicine system for the Chronically-ill Patient. Our findings show encouraging results. For instance, it was found that the group of stakeholders who are directly related to the governance and policy-making identified most of the barriers. This finding may imply that this group is more aware of the challenges when implementing HIS, or it may suggest that this group poses more resistance due to the current economic and Organizational models in health care. It was also found that some barriers are cited by all stakeholders whereas others not, suggesting that some barriers may be more relevant than others.

Original languageEnglish
Pages (from-to)455-474
Number of pages20
JournalInformation Systems Frontiers
Issue number2
Early online date30 Jun 2018
Publication statusPublished - Apr 2020


  • Barriers
  • Chronic diseases
  • Healthcare
  • Information systems
  • Stakeholder theory
  • Telemedicine

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