WebQual is an instrument for assessing the quality of Internet sites from the perspective of the customer. Earlier versions of WebQual focused on information and interaction quality. This paper report on a new version of WebQual that incorporates three quality dimensions: information quality, interaction quality, and site design quality. WebQual is applied in the domain of Internet auctions and the result used to assess the reliability of the instrument for assesing the quality of web sites. Theree auction sites are evaluated: Amazon, eBay, and QXL throug an intervention that involves buying and sellign at auction. The result of the invervention are analyze quantitatively to assess the validity of the WebQual instrument and supplemented by qualitative data that is used to consider the relative merits of the three sites evaluated.
|Journal||Proceedings of the Annual Hawaii International Conference on System Sciences|
|Publication status||Published - 2001|
|Event||34th Annual Hawaii International Conference on System Sciences - Maui, HI, United States|
Duration: 3 Jan 2001 → 6 Jan 2001
- Web site
- Customer satisfaction
- Quality assurance