Consumers’ adoption of information services

Brad McKenna, Tuure Tuunanen, Lesley Gardner

Research output: Contribution to journalArticlepeer-review

54 Citations (Scopus)


This paper reports on a design science research study that seeks to investigate how information service components affect consumers’ potential adoption of such services. More specifically, the paper develops a conceptual model that uses the theory of organizational information services (TOIS) and the unified theory of acceptance and use of technology (UTAUT) as a basis. The results indicate that individual constructs can be linked to service components. In turn, this result can potentially be instrumental in progress toward a deeper understanding of consumers’ adoption of information services and how this affects the development of such services and systems that support them.
Original languageEnglish
Pages (from-to)248-257
Number of pages10
JournalInformation & Management
Issue number5
Early online date25 Apr 2013
Publication statusPublished - Jul 2013


  • Theory of organizational information services
  • Service components
  • Consumer
  • Adoption
  • Unified theory of acceptance and use of technology

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