Defining product-service network configurations and location roles: a current and future state analysis framework for international engineering operations

Tomás Seosamh Harrington (Lead Author), Jagjit Singh Srai

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

Many manufacturing firms have developed a service dimension to their product portfolio. In response to this growing trend of servitisation, organisations, often involved in complex, long-lifecycle product-service system (PSS) provision, need to reconfigure their global engineering networks to support integrated PSS offerings. Drawing on parallel concepts in 'production' networks, the idea of 'location role' now becomes increasingly complex, in terms of service delivery. As new markets develop, locations in a specific region may need to grow/adapt engineering service 'competencies' along the value chain, from design and build to support and service, in order to serve future location-specific requirements and, potentially, those requirements of the overall network. The purpose of this paper is to advance understanding of how best to design complex multi-organisational engineering service networks, through extension of the 'production' network location role concept to a PSS context, capturing both traditional engineering 'design and build' and engineering 'service' requirements.
Original languageEnglish
Pages (from-to)228–253
JournalInternational Journal of Product Development
Volume17
Issue number3/4
DOIs
Publication statusPublished - 2012

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