Delivering Customer Loyalty Schemes in Retailing: Exploring the Employee Dimension

Andrew Smith, Leigh Sparks, Susan Hart, Nikolaos Tzokas

Research output: Contribution to journalArticle

13 Citations (Scopus)
Original languageEnglish
Pages (from-to)178-218
Number of pages41
JournalInternational Journal of Retail and Distribution Management
Volume32
Issue number4
Publication statusPublished - 2004

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