Delivering Customer Loyalty Schemes in Retailing: Exploring the Employee Dimension

Andrew Smith, Leigh Sparks, Susan Hart, Nikolaos Tzokas

Research output: Contribution to journal › Article

13 Citations (Scopus)

Original language	English
Pages (from-to)	178-218
Number of pages	41
Journal	International Journal of Retail and Distribution Management
Volume	32
Issue number	4
Publication status	Published - 2004

Cite this

@article{3929305608264aadb176e294508ccc5c,

title = "Delivering Customer Loyalty Schemes in Retailing: Exploring the Employee Dimension",

author = "Andrew Smith and Leigh Sparks and Susan Hart and Nikolaos Tzokas",

year = "2004",

language = "English",

volume = "32",

pages = "178--218",

journal = "International Journal of Retail and Distribution Management",

issn = "0959-0552",

publisher = "Emerald Group Publishing Ltd.",

number = "4",

}

TY - JOUR

T1 - Delivering Customer Loyalty Schemes in Retailing: Exploring the Employee Dimension

AU - Smith, Andrew

AU - Sparks, Leigh

AU - Hart, Susan

AU - Tzokas, Nikolaos

PY - 2004

Y1 - 2004

M3 - Article

VL - 32

SP - 178

EP - 218

JO - International Journal of Retail and Distribution Management

JF - International Journal of Retail and Distribution Management

SN - 0959-0552

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