Effect of Self-Service Technologies of the Low-cost Airlines on Customer Loyalty

M.J. Chuang; H.K. Chan; W.Y.C. Wang; S.H. Chung

Effect of Self-Service Technologies of the Low-cost Airlines on Customer Loyalty

M.J. Chuang, H.K. Chan, W.Y.C. Wang, S.H. Chung

Norwich Business School

Research output: Contribution to conference › Paper › peer-review

Original language	English
Pages	197-201
Number of pages	5
Publication status	Published - 2010
Event	8th International Conference on Supply Chain Management and Information Systems - Hong Kong, Hong Kong Duration: 6 Oct 2010 → 8 Oct 2010

Conference

Conference	8th International Conference on Supply Chain Management and Information Systems
Abbreviated title	SCMIS 2010
Country/Territory	Hong Kong
City	Hong Kong
Period	6/10/10 → 8/10/10

Cite this

@conference{b9d8ca6371a7434c93ac92bf52b4eccd,

title = "Effect of Self-Service Technologies of the Low-cost Airlines on Customer Loyalty",

author = "M.J. Chuang and H.K. Chan and W.Y.C. Wang and S.H. Chung",

year = "2010",

language = "English",

pages = "197--201",

note = "8th International Conference on Supply Chain Management and Information Systems, SCMIS 2010 ; Conference date: 06-10-2010 Through 08-10-2010",

}