We describe the experience and lessons learned from developing a range of electronic services for a specialist engineering company. We are using a custom workflow management system as the base for a range of services which are offered via a multi-modal portal, using a language-based approach to extracting information from HTML forms, email, and SMS. We describe the email classification experiments we have carried out and discuss the development of customer services based on automatic email classification.
|Number of pages||5|
|Publication status||Published - 2006|
|Event||2006 ACM symposium on Applied Computing - Dijon, France|
Duration: 23 Apr 2006 → 27 Apr 2006
|Conference||2006 ACM symposium on Applied Computing|
|Period||23/04/06 → 27/04/06|