Email classification for automated service handling

Ross Tailby, Richard Dean, Ben P. Milner, Dan Smith

Research output: Contribution to conferencePaper

6 Citations (Scopus)


We describe the experience and lessons learned from developing a range of electronic services for a specialist engineering company. We are using a custom workflow management system as the base for a range of services which are offered via a multi-modal portal, using a language-based approach to extracting information from HTML forms, email, and SMS. We describe the email classification experiments we have carried out and discuss the development of customer services based on automatic email classification.
Original languageEnglish
Number of pages5
Publication statusPublished - 2006
EventProceedings of the 2006 ACM symposium on Applied computing - Dijon, France
Duration: 23 Apr 200627 Apr 2006


ConferenceProceedings of the 2006 ACM symposium on Applied computing

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