Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial

Fiona C Warren, Raff Calitri, Emily Fletcher, Anna Varley, Tim A Holt, Valerie Lattimer, David Richards, Suzanne Richards, Chris Salisbury, Rod S Taylor, John L Campbell

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Abstract

The ESTEEM trial was a cluster randomised controlled trial that compared two telephone triage management systems (general practitioner (GP) or a nurse supported by computer decision support software) with usual care, in response to a request for same-day consultation in general practice.
Original languageEnglish
Pages (from-to)572-582
Number of pages11
JournalBMJ Quality and Safety
Volume24
Issue number9
DOIs
Publication statusPublished - 18 May 2015

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