@article{4c84ddaea8f74f34a73586852e7c9f98,
title = "Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial",
abstract = "The ESTEEM trial was a cluster randomised controlled trial that compared two telephone triage management systems (general practitioner (GP) or a nurse supported by computer decision support software) with usual care, in response to a request for same-day consultation in general practice.",
author = "Warren, {Fiona C} and Raff Calitri and Emily Fletcher and Anna Varley and Holt, {Tim A} and Valerie Lattimer and David Richards and Suzanne Richards and Chris Salisbury and Taylor, {Rod S} and Campbell, {John L}",
note = "This is an Open Access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) license, which permits others to distribute, remix, adapt and build upon this work, for commercial use, provided the original work is properly cited. See: http://creativecommons.org/licenses/by/4.0/ Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions. ",
year = "2015",
month = may,
day = "18",
doi = "10.1136/bmjqs-2015-003937",
language = "English",
volume = "24",
pages = "572--582",
journal = "BMJ Quality & Safety",
issn = "2044-5415",
publisher = "BMJ Publishing Group",
number = "9",
}