Exploring the views of community pharmacists on patient feedback on their consultations

Hiyam Al-Jabr, Thando Katangwe-Chigamba, Juliana Green, James Desborough

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Objectives: To explore community pharmacists’ (CPs) views on patient feedback on their consultations.

Methods: The study was conducted at community pharmacies in the East of England. Pharmacists employed at a large multiple pharmacy were invited to a telephone/face-to-face interview. Interviews were audio-recorded and thematically analysed.

Key findings: Six pharmacists participated and interviews yielded four main themes. Pharmacists shared views on benefits of collecting feedback (e.g. improving their consultations), potential barriers (e.g. bias) and associated resolutions (e.g. using anonymous questionnaires). Peer feedback was also suggested.

Conclusions: Patient feedback is welcomed by CPs and perceived useful for improving their consultations.
Original languageEnglish
Pages (from-to)645–647
Number of pages3
JournalInternational Journal of Pharmacy Practice
Issue number6
Early online date4 Sep 2021
Publication statusPublished - 4 Dec 2021


  • CPD
  • communicating with patients
  • community pharmacy
  • education
  • lay perspectives
  • professional practice
  • Community pharmacy

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