Fitting standard software to non-standard organisations

Neil Pollock, James Cornford

Research output: Contribution to journalArticle

4 Citations (Scopus)


This paper investigates the increasing trend within organisations and institutions of adopting pre-built, standardised management and administrative computer systems. The particular focus is on Enterprise Resource Planning (ERP) systems in the context of higher education, and the further development of university specific functionality - the 'Campus Management' (CM) module. We investigate this software as it adapted to the needs of a university in the UK (whom we are calling 'Big_Civic) and a potential global market. Drawing on ideas from the sociology of science and technology we argue that in order to understand the 'dependability' and 'fit' (we tentatively conflate these two terms) of such systems we should attempt to study their 'biographies': this is the process of describing artefacts as they move around and are adapted and redefined according to the needs of each new place
Original languageEnglish
Pages (from-to)721-725
Number of pages5
JournalProceedings of the ACM Symposium on Applied Computing
Publication statusPublished - 2002
Event2002 ACM Symposium on Applied Computing - Madrid, Spain
Duration: 11 Mar 200214 Mar 2002

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