How do supply chain management and information systems practices influence operational performance? Evidence from emerging country SMEs

Ekrem Tatoglu, Erkan Bayraktar, Ismail Golgeci, S.C. Lenny Koh, Mehmet Demirbag, Selim Zaim

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This study first provides a comparative analysis of the impact of supply chain management (SCM) and information systems (IS) practices on operational performance (OPER) of small- and medium-sized enterprises (SMEs) operating in two neighbouring emerging country markets of Turkey and Bulgaria. Then, we investigate moderating effects of both SCM–IS-linked enablers and inhibitors on the links between SCM and IS practices and OPER of SMEs. To this end, we first empirically identify the underlying dimensions of SCM and IS practices, and SCM–IS-related enabling and inhibiting factors. Second, a series of regression analyses are undertaken to estimate the impact of the study's constructs on OPER of SMEs. The results are discussed comparatively within the contexts of both Turkish and Bulgarian SMEs and beyond. The study makes a significant contribution to the extant literature through obtaining and analysing cross-national survey data of SCM and IS practices in emerging country markets.
Original languageEnglish
Pages (from-to)181-199
Number of pages19
JournalInternational Journal of Logistics-Research and Applications
Issue number3
Early online date24 Jul 2015
Publication statusPublished - 2016


  • supply chain management
  • information systems
  • operational performance
  • SMEs
  • Turkey
  • Bulgaria

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