How easy is it to understand consumer finance?

Matt Burke (Lead Author), John Fry

Research output: Contribution to journalArticle

3 Citations (Scopus)
6 Downloads (Pure)

Abstract

We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance - something regulators have found helpful in other domains.
Original languageEnglish
Pages (from-to)1-4
Number of pages4
JournalEconomics Letters
Volume177
Early online date16 Jan 2019
DOIs
Publication statusPublished - Apr 2019

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