Abstract
We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance - something regulators have found helpful in other domains.
Original language | English |
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Pages (from-to) | 1-4 |
Number of pages | 4 |
Journal | Economics Letters |
Volume | 177 |
Early online date | 16 Jan 2019 |
DOIs | |
Publication status | Published - Apr 2019 |