How organisational arrangements affect service provision

Anne Killett, Diane Burns, Paula Hyde, Fiona Poland

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This research shows the importance of good organisational support for care giving. Organisational arrangements can shape what individual staff members do in the highly skilled work of meeting resident needs. This may challenge traditional views about care quality that focus attention only on care workers.

Original languageEnglish
JournalNursing and Residential Care
Issue number10
Publication statusPublished - 2013

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