This study examines the perceived success or failure of information systems in the compounding industry. The study is balanced between a research enquiry and the consulting process with the client being the trade association. Following initial case study investigations, a postal questionnaire survey was undertaken of member organizations and individuals within them. Hard and soft data were collected about organizational structure, information systems and their characteristics, and users' perceptions. The findings emphasise the importance of user attitudes pre-and post-implementation, and their involvement during the systems analysis and design phases.