Inter-organizational governance and trilateral trust building: a case study of crowdsourcing-based open innovation in China

Wenbo Guo, Jing Betty Feng, Brad McKenna, Pengzhu Zhang

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Abstract

In a case study of a Chinese crowdsourcing intermediary, we explore the impact of inter-organizational governance on trilateral trust-building. We show that formal control and relational governance mechanisms are essential for swift and knowledge-based trust in R&D crowdsourcing. The case also indicates that Chinese businesses continue to use guanxi (informal personal connections) as a relational and contingent mechanism to maintain affect-based trust, but guanxi is shown to inhibit the growth of Internet-based crowdsourcing for open innovation in China.
Original languageEnglish
Pages (from-to)187–207
JournalAsian Business & Management
Volume16
Issue number3
Early online date30 May 2017
DOIs
Publication statusPublished - Jul 2017

Keywords

  • Guanxi
  • Chinese context
  • crowdsourcing
  • open innovation
  • R&D
  • trust

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