Interviewer-respondent interaction and rapport in PIAAC

Bryan Maddox

Research output: Contribution to journalArticlepeer-review

14 Downloads (Pure)


Purpose: The paper investigates small-scale, qualitative observations of interviewerrespondent interaction in the Organisation for Economic Co-operation and Development’s Programme for the International Assessment of Adult Competencies (PIAAC).

Design/methodology/approach: The paper employs video-ethnographic methods to document talk and gesture in assessment in Slovenian household settings. It presents an indepth case study of interaction in a single testing situation.

Findings: Observing interaction in assessment captures data on assessment performance that is not available in quantitative analysis of assessment response processes. The character of interviewer-respondent interaction and rapport is shaped by the cognitive demands of assessment and the distinctive ecological setting of the household.

Research limitations/implications: Observational data on assessment response processes and interaction in real-life assessments can be integrated into and synthesized with other sources of “process data.”

Practical implications: Assessment programs such as PIAAC should consider the
significance of the household setting on assessment quality and observations of interaction in assessment as a valid source of paradata.

Social implications: There is a place for small-scale observational studies of assessment to inform public understanding of assessment quality and validity.

Originality/value: The paper provides qualitative insights into the significance of interaction and “interviewer effects” in household assessment settings
Original languageEnglish
Pages (from-to)182-195
Number of pages14
JournalQuality Assurance in Education
Issue number2
Early online date3 Apr 2018
Publication statusPublished - 2018

Cite this