Introducing IT purchased from third party vendors

Scott Marrable, Pam Mayhew

Research output: Contribution to conferencePaper


This paper highlights the key areas of a case study which reviews the implementation of a packaged Information Systems solution purchased from a third party vendor, into one of the largest insurance companies in the UK. A number of perspectives are shown from various levels of staff ranging from the project team to the end-users in order to portray a balanced view of the implementation. Focus is placed on how these differing members of staff perceived the level of user involvement in order to explore whether critical success factors for a successful implementation differ between stakeholders.
Original languageEnglish
Number of pages21
Publication statusPublished - 2006
EventInternational Business Informatics Challenge (IBIC) - Dublin, Ireland
Duration: 1 Sep 2006 → …


ConferenceInternational Business Informatics Challenge (IBIC)
Period1/09/06 → …

Cite this