This paper highlights the key areas of a case study which reviews the implementation of a packaged Information Systems solution purchased from a third party vendor, into one of the largest insurance companies in the UK. A number of perspectives are shown from various levels of staff ranging from the project team to the end-users in order to portray a balanced view of the implementation. Focus is placed on how these differing members of staff perceived the level of user involvement in order to explore whether critical success factors for a successful implementation differ between stakeholders.
|Number of pages||21|
|Publication status||Published - 2006|
|Event||International Business Informatics Challenge (IBIC) - Dublin, Ireland|
Duration: 1 Sep 2006 → …
|Conference||International Business Informatics Challenge (IBIC)|
|Period||1/09/06 → …|