Introducing IT Purchased from Third Party Vendors

Scott Marrable, Pam Mayhew

Research output: Contribution to conferencePaper

Abstract

This paper highlights the key areas of a case study which reviews the implementation of a packaged Information Systems solution purchased from a third party vendor, into one of the largest insurance companies in the UK. A number of perspectives are shown from various levels of staff ranging from the project team to the end-users in order to portray a balanced view of the implementation. Focus is placed on how these differing members of staff perceived the level of user involvement in order to explore whether critical success factors for a successful implementation differ between stakeholders.
Original languageEnglish
Pages145-165
Number of pages21
Publication statusPublished - 2006
EventInternational Business Informatics Challenge (IBIC) - Dublin
Duration: 1 Sep 2006 → …

Conference

ConferenceInternational Business Informatics Challenge (IBIC)
CityDublin
Period1/09/06 → …

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