Introducing IT purchased from third party vendors

This paper highlights the key areas of a case study which reviews the implementation of a packaged Information Systems solution purchased from a third party vendor, into one of the largest insurance companies in the UK. A number of perspectives are shown from various levels of staff ranging from the project team to the end-users in order to portray a balanced view of the implementation. Focus is placed on how these differing members of staff perceived the level of user involvement in order to explore whether critical success factors for a successful implementation differ between stakeholders.