Mass customisation systems: Complementarities and performance consequences

Min Zhang, Yinan Qi (Lead Author), Xiande Zhao, Rebecca Duray

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)
4 Downloads (Pure)


Mass customisation (MC) is considered to be an important competitive tool to increase the performance of manufacturers. Due to the importance of MC as part of the manufacturing process, there is an increasing amount of research devoted to exploring the nature of MC and how to effectively implement MC processes. Based on the theory of complementary assets, this study investigates the relationships between different MC practices and the effects of these practices on the firm's financial performance. In this study, simultaneous equation modelling and hierarchical regression analysis are applied to data collected from a large-scale survey in China. The results show that different MC practices positively affect each other, and that the interactions between the MC practices positively influence a firm's financial performance. This indicates that the complementary adoption of MC practices is important for a firm's success, requiring the simultaneous deployment of elicitation, process-flexible technology and logistics practices.
Original languageEnglish
Pages (from-to)459-475
Number of pages17
JournalInternational Journal of Logistics-Research and Applications
Issue number6
Early online date6 Mar 2015
Publication statusPublished - 2015


  • mass customization
  • complementary assets
  • financial performance
  • China

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