Organizational Control Systems and Software Quality: A Cross-National Study

S. Gosain, D. Darcy, A. Gopal, Yossi Lichtenstein

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This study explores the relationship between organizational control modes (behavior, outcome, and clan) andsoftware quality. Much of the previous work on organizational control has examined the choice of modes giventask characteristics. This research extends work in control theory by considering the impact of control modeson the increasingly critical organizational outcome of software quality. The research is set in the context ofsoftware development organizations in three of the largest software developing countries: India, Ireland, andIsrael (the 3Is). A cross sectional survey of 400 software development organizations across the 3Is will be usedto test the developed model. In addition to the theoretical contributions, the study will provide practicalimplications to support software project managers in making better organizational control choices.
Original languageEnglish
Publication statusPublished - Dec 2003
Event24th International Conference on Information Systems (ICIS) -
Duration: 1 Dec 2003 → …


Conference24th International Conference on Information Systems (ICIS)
Period1/12/03 → …

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