Problem Solving and Well-Being: Exploring the Instrumental Role of Job Control and Social Support

Kevin Daniels, N. Beesley, V. Wimalasiri, A. Cheyne

Research output: Contribution to journalArticlepeer-review

29 Citations (Scopus)


Enacting social support and job control can enable effective problem solving and protect well-being. The authors operationalized social support used for problem solving as “discussing problems with others to solve problems” (DIS-SP) and job control used to solve problems as “changing aspects of work activities to solve problems” (CHA-SP). Analyses of experience sampling data (N = 191) revealed that DIS-SP was inversely associated with subsequent negative affect and that there were curvilinear relationships between CHA-SP and subsequent levels of negative affect, fatigue, and cognitive failure, such that only high levels of CHA-SP were associated with lower levels of negative affect, fatigue, and cognitive failure. Fatigue was inversely associated with subsequent levels of DIS-SP and CHA-SP. Contrary to expectations, there was a positive association between cognitive failure and subsequent CHA-SP.
Original languageEnglish
Pages (from-to)1016-1043
Number of pages25
JournalJournal of Management
Issue number4
Publication statusPublished - May 2013


  • cognitive failure
  • job control
  • problem solving
  • social support
  • well-being

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