Abstract
Current outsourcing practices are relatively unsophisticated in comparison with the techniques prescribed by economic theory. Customers end up bearing all long-term risk, and vendors have no direct incentive to achieve long-term system effectiveness.
Original language | English |
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Pages (from-to) | 61-65 |
Number of pages | 5 |
Journal | Communications of the ACM |
Volume | 47 |
Issue number | 2 |
DOIs | |
Publication status | Published - Feb 2004 |