Social accountability: E-monitoring public management in an emerging economy

Klayson Sesana Bonatto, Fabio Yoshio Suguri Motoki, João Eudes Bezerra Filho, Emerson Wagner Mainardes

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)
6 Downloads (Pure)


Using the theory of planned behaviour, this research investigates whether a computerised system is capable of inducing the intention, and consequently the behaviour of individuals, to monitor public management. The CidadES - Controle Social system was the object of study and the data collection was conducted through an electronic questionnaire. Using structural equation modelling with partial least squares estimation, results indicate that intention and behaviour are mainly influenced by the usefulness that individuals attribute to this type of system. The present study broadens the understanding of behaviour in the use of e-Government systems within the important dimension of social accountability.
Original languageEnglish
Pages (from-to)155–172
Number of pages18
JournalPublic Organization Review
Early online date25 May 2021
Publication statusPublished - Mar 2022


  • CidadES Controle Social
  • Monitoring of public management
  • Social accountability
  • Theory of planned behaviour

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