Switching energy suppliers: It's not all about the money

David Deller, Catherine Waddams, Monica Giulietti, Graham Loomes, Anna Moniche, Joo Young Jeon

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Many consumers do not take advantage of lower energy prices available in liberalized retail markets. We provide evidence to explain why consumers may leave substantial amounts of “money on the table” in this way. We observe real decisions made by over 7,000 consumers in a collective switching auction, supplemented by their responses to a survey. We identify factors which may inhibit switching and show that expectations of high switching rates in an unregulated market may be unrealistic. Our findings have important implications for the design and regulation of energy markets, including imposition of price caps on “default” retail tariffs in 2019 in the UK and parts of Australia.
Original languageEnglish
Number of pages26
JournalThe Energy Journal
Issue number3
Publication statusPublished - 1 Jun 2021

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