Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis

John L. Campbell; Emily Fletcher; Nicky Britten; Colin Green; Tim A. Holt; Valerie Lattimer; David A. Richards; Suzanne H. Richards; Chris Salisbury; Raff Calitri; Vicky Bowyer; Katherine Chaplin; Rebecca Kandiyali; Jamie Murdoch; Julia Roscoe; Anna Varley; Fiona C. Warren; Rod S. Taylor

doi:10.1016/S0140-6736(14)61058-8

Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis

John L. Campbell, Emily Fletcher, Nicky Britten, Colin Green, Tim A. Holt, Valerie Lattimer, David A. Richards, Suzanne H. Richards, Chris Salisbury, Raff Calitri, Vicky Bowyer, Katherine Chaplin, Rebecca Kandiyali, Jamie Murdoch, Julia Roscoe, Anna Varley, Fiona C. Warren, Rod S. Taylor

Research output: Contribution to journal › Article › peer-review

150 Citations (Scopus)

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Abstract

Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.

Original language	English
Pages (from-to)	1859–1868
Number of pages	9
Journal	Lancet
Volume	384
Issue number	9957
Early online date	1 Aug 2014
DOIs	https://doi.org/10.1016/S0140-6736(14)61058-8
Publication status	Published - Nov 2014

Access to Document

10.1016/S0140-6736(14)61058-8

THELANCET-S-14-04313Accepted author manuscript, 1.83 MBLicence: CC BY-NC-ND

Cite this

Campbell, J. L., Fletcher, E., Britten, N., Green, C., Holt, T. A., Lattimer, V., Richards, D. A., Richards, S. H., Salisbury, C., Calitri, R., Bowyer, V., Chaplin, K., Kandiyali, R., Murdoch, J., Roscoe, J., Varley, A., Warren, F. C., & Taylor, R. S. (2014). Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis. Lancet, 384(9957), 1859–1868. https://doi.org/10.1016/S0140-6736(14)61058-8

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title = "Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis",

abstract = "Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.",

author = "Campbell, {John L.} and Emily Fletcher and Nicky Britten and Colin Green and Holt, {Tim A.} and Valerie Lattimer and Richards, {David A.} and Richards, {Suzanne H.} and Chris Salisbury and Raff Calitri and Vicky Bowyer and Katherine Chaplin and Rebecca Kandiyali and Jamie Murdoch and Julia Roscoe and Anna Varley and Warren, {Fiona C.} and Taylor, {Rod S.}",

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Campbell, JL, Fletcher, E, Britten, N, Green, C, Holt, TA, Lattimer, V, Richards, DA, Richards, SH, Salisbury, C, Calitri, R, Bowyer, V, Chaplin, K, Kandiyali, R, Murdoch, J, Roscoe, J, Varley, A, Warren, FC & Taylor, RS 2014, 'Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis', Lancet, vol. 384, no. 9957, pp. 1859–1868. https://doi.org/10.1016/S0140-6736(14)61058-8

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AU - Campbell, John L.

AU - Fletcher, Emily

AU - Britten, Nicky

AU - Green, Colin

AU - Holt, Tim A.

AU - Lattimer, Valerie

AU - Richards, David A.

AU - Richards, Suzanne H.

AU - Salisbury, Chris

AU - Calitri, Raff

AU - Bowyer, Vicky

AU - Chaplin, Katherine

AU - Kandiyali, Rebecca

AU - Murdoch, Jamie

AU - Roscoe, Julia

AU - Varley, Anna

AU - Warren, Fiona C.

AU - Taylor, Rod S.

PY - 2014/11

Y1 - 2014/11

N2 - Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.

AB - Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.

U2 - 10.1016/S0140-6736(14)61058-8

DO - 10.1016/S0140-6736(14)61058-8

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C2 - 25098487

SN - 0140-6736

VL - 384

SP - 1859

EP - 1868

JO - Lancet

JF - Lancet

IS - 9957

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