Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis

John L. Campbell, Emily Fletcher, Nicky Britten, Colin Green, Tim A. Holt, Valerie Lattimer, David A. Richards, Suzanne H. Richards, Chris Salisbury, Raff Calitri, Vicky Bowyer, Katherine Chaplin, Rebecca Kandiyali, Jamie Murdoch, Julia Roscoe, Anna Varley, Fiona C. Warren, Rod S. Taylor

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111 Citations (Scopus)
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Abstract

Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.
Original languageEnglish
Pages (from-to)1859–1868
Number of pages9
JournalLancet
Volume384
Issue number9957
Early online date1 Aug 2014
DOIs
Publication statusPublished - Nov 2014

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