@inproceedings{02a1f00bc48944fd9bfbbe114e1ee668,
title = "The impact of readability on the usefulness of online product reviews: A case study on an online bookstore",
abstract = "Online product reviews is an important advantage for consumers of experience goods in online marketplaces and act as a useful source of information during the purchase of a good. Furthermore in some online marketplaces consumers have the opportunity to evaluate how helpful a review was by using a binary evaluation interface provided by the online marketplace. This results to the usefulness score of a review which is calculated as a fraction of helpful votes over the total votes that this review has received. Our early results indicate that the usefulness score of a particular review is affected in a significant way by the qualitative characteristics of the review as measured by readability tests applied to a large dataset of reviews collected from the UK section of the popular online marketplace Amazon.",
keywords = "Readbility tests, Online services",
author = "N. Korfiatis and D. Rodr{\'i}guez and M.-A. Sicilia",
year = "2008",
doi = "10.1007/978-3-540-87781-3_46",
language = "English",
isbn = "9783540877806",
volume = "5288",
series = "Lecture Notes in Computer Science ",
publisher = "Springer Berlin / Heidelberg",
pages = "423--432",
editor = "Lytras, {Miltiadis } and Carroll, {John M. } and Ernesto Damiani and {Tennyson }, {Robert D. }",
booktitle = "Emerging Technologies and Information Systems for the Knowledge Society",
}