The service profit model: what happens to service when price becomes the most important factor?

Jonathan Gander

Research output: Working paper

Original language	English
Publisher	Institute of Customer Service (ICS)
Publication status	Published - 2010

Cite this

@techreport{5e9ca6831198493b868ea6c5962bca94,

title = "The service profit model: what happens to service when price becomes the most important factor?",

author = "Jonathan Gander",

year = "2010",

language = "English",

publisher = "Institute of Customer Service (ICS)",

type = "WorkingPaper",

institution = "Institute of Customer Service (ICS)",

}