The socio-economic benefits of a universal telephone network: A demand-side view of universal service

Stephen Graham, James Cornford, Simon Marvin

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)


Universal service has become a major focus of debate within the telecommunications policy community. However, it has been narrowly focused on how universal service might be sustained and developed in the new competitive environment. As such, it has been supply-led, mainly concerned with financial transfers between suppliers to support the costs of providing service to customers or areas deemed 'uneconomic' and the impacts of new technologies upon those transfers. We take a different approach, posing the broader question: what are the social and economic benefits of a truly universal telephone service? We then use this demandside perspective to readdress the universal policy agenda.
Original languageEnglish
Pages (from-to)3-10
Number of pages8
JournalTelecommunications Policy
Issue number1
Publication statusPublished - 1 Jan 1996

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