“Thinking about thinking aloud”: An investigation of think-aloud methods in usability testing

Obead Alhadreti, Pam Mayhew

Research output: Contribution to conferencePaperpeer-review

1 Citation (Scopus)

Abstract

Usability has become an imperative aspect of survival on the web, thus, it has always been considered as a crucial aspect of web design. This paper presents the results of a study that compared two think-aloud usability testing methods: the concurrent think-aloud and the retrospective think-aloud methods. Data from task performance, testing experience, and usability problems were collected from 40 participants equally distributed between the two think-aloud conditions. The results found that while the thinking aloud method had no impact on task performance and participants testing experience, participants using the concurrent think-aloud method detected a larger number of minor problems with the test interface than participants using the retrospective think-aloud method. These findings suggest a reason for preferring the concurrent think-aloud method to the retrospective one.

Original languageEnglish
Publication statusPublished - 2016
Event30th International BCS Human Computer Interaction Conference, HCI 2016 - Poole, United Kingdom
Duration: 11 Jul 201615 Jul 2016

Conference

Conference30th International BCS Human Computer Interaction Conference, HCI 2016
CountryUnited Kingdom
CityPoole
Period11/07/1615/07/16

Keywords

  • Think-aloud protocols
  • Usability testing
  • User studies

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