Time, institutional support and quality of decision making in child protection: A cross-country analysis

Jill Berrick, Jonathan Dickens, Tarja Poso, Marit Skivenes

Research output: Contribution to journalArticlepeer-review

24 Citations (Scopus)
15 Downloads (Pure)


This paper examines perceptions of time and institutional support for decision making and staff confidence in child welfare staffs ultimate decisions – examining differences and similarities between and within the service-oriented Nordic countries (Norway and Finland) and the risk-oriented Anglo-American countries (England and California). The study identifies a high degree of work pressure across all the countries, lines of predominantly vertical institutional support and relatively high confidence in decisions. Finland stands out with higher perceived work pressure and with a horizontal support line, whereas England stands out with workers having a lower degree of confidence in their own and others’ decisions.
Original languageEnglish
Pages (from-to)451-468
Number of pages18
JournalHuman Service Organizations: Management, Leadership, & Governance
Issue number5
Early online date14 Apr 2016
Publication statusPublished - 2016


  • child protection
  • Decision making
  • support
  • time pressure
  • workers' experiences

Cite this