Towards an understanding of social software: the case of Arinia

Stuart J. Barnes, Martin Boehringer, Christian Kurze, Jacqueline Stietzel

Research output: Contribution to conferencePaperpeer-review

20 Citations (Scopus)


This paper presents the case of Arinia, a custom-made piece of social software with strong similarities to today's microblogging applications. Arinia has been in use in a medium-sized technology company for more than 10 years; therefore, it is considered that the software is a valuable source of insights into the underlying principles of microblogging in an enterprise context. Due to the unique nature of the case we used an interpretive approach to learn about Arinia, its users and their contexts, involving semi-structured interviews, a survey, quantitative usage data and an excerpt from the posting base in order to achieve a comprehensive view on the case. The results suggest that there is reasonable potential in sharing micro-level information inside organizations. In particular, the findings provide evidence of enabling factors and allow us to introduce the concept of the 'information food chain'. Together, these findings present a foundation for further research on current microblogging applications.
Original languageEnglish
Publication statusPublished - Jan 2010
EventHawai’i International Conference on Systems Sciences - Koloa, Kauai, United States
Duration: 5 Jan 20105 Jan 2010


ConferenceHawai’i International Conference on Systems Sciences
Country/TerritoryUnited States
CityKoloa, Kauai


  • Food chain
  • On currents
  • Semi structured interviews
  • Social software
  • Technology companies
  • Underlying principles
  • Usage data
  • Computer software
  • Surveys

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