Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework

Jyoti Choudrie, Chike-Obuekwe Junior, Brad McKenna, Shahper Richter

Research output: Contribution to journalArticlepeer-review

49 Citations (Scopus)
10 Downloads (Pure)

Abstract

Mobile banking has become increasingly important to society; however, not all members of society adopt and/or use it as much as others: older adults, the disabled and lower-income families remain behind in their use and adoption of this service. This finding helped us recognise a research gap and led us to form our primary aim: to understand and explain the factors that influence the adoption, use and diffusion of mobile banking among one of those groups in particular, older adults, in the UK. To form a theoretical understanding, this paper presents a comprehensive review of the surrounding literature in the area and proposes a conceptual framework that can be used for future research. The implications of this research for academia and businesses are also provided in this paper.
Original languageEnglish
Pages (from-to)449-465
Number of pages17
JournalJournal of Business Research
Volume88
Early online date3 Feb 2018
DOIs
Publication statusPublished - Jul 2018

Keywords

  • Mobile Banking
  • Older adults
  • Adoption and Use
  • Diffusion
  • Risk

Cite this