User acceptance and corporate intranet quality: an evaluation with iQual

Stuart J. Barnes, Richard Vidgen

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)


We developed a model for intranet quality and acceptance; it was applied to data collected by the sales and marketing division of an international manufacturing company obtained via a Web survey (n = 131) and tested using partial least squares path modeling. A strong explanation of behavioral intentions was revealed. The results showed that intranet quality (composed of usability, design, and information quality) was a significant factor in determining behavioral intention to use, although it was less important than perceived usefulness and social influence. Comments collected from respondents were analyzed via content analysis and further used to illustrate the findings.
Original languageEnglish
Pages (from-to)164-170
Number of pages7
JournalInformation and Management
Issue number3-4
Early online date24 Feb 2012
Publication statusPublished - May 2012

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