Using the Unified Theory of Acceptance and Use of Technology (UTAUT) Model to Determine Factors Affecting Mobile Learning Adoption in The Workplace: A Study of The Science Museum Group

Ruel Welch, Temitope Alade, Lynn Nichol

Research output: Chapter in Book/Report/Conference proceedingConference contribution


It has been observed that mobile learning (mLearning) in institutions like Museums in the United Kingdom (UK) has been underutilized. mLearning usage could potentially increase productivity by delivering just-in-time technical knowledge to the science museum group (SMG) staff. This study uses the unified
theory of acceptance and use of technology (UTAUT) model to determine factors affecting mLearning adoption at the SMG. Two research questions were formulated based on an adaptation of the UTAUT model. 1) What are the determinants of behavior intentions to use mLearning at the SMG? 2) Does gender
or age have a moderating effect on the factors that determine behavior intentions to use mLearning at the SMG?
118 respondents were surveyed from the SMG. Data obtained were analyzed using Structured Equation Modelling on IBM SPSS 20 and Amos version 25. Results indicate that the UTAUT constructs, performance expectancy, effort expectancy, social influence and facilitating conditions are all significant
determinants of behavioral intention to use mLearning. A newly proposed construct, self-directed learning was not a significant determinant of behaviour intentions. Further examination found age and gender moderate the relationship between the UTAUT constructs. These findings present several useful implications for mLearning research and practice for ICT service desk at the SMG. The research
contributes to mLearning technology adoption and strategy.
Original languageEnglish
Title of host publicationIADIS International Journal on Computer Science and Information Systems
Number of pages14
Publication statusPublished - 2020

Cite this